Baltic Roofing not only provides a new roof to “grateful” senior citizens but also restores their faith in the roofing industry.
Helene and Bob’s split-level home in Oak Lawn had become a battleground for Mother Nature’s wrath. Powerful windstorms had inflicted significant damage on their shingles, particularly the garage roof and a section of their house roof. Realizing the urgency, they decided to take action.
Step one: Finding the right roofing partner. Previous experiences had left a bitter taste of disappointment and frustration.
“I just looked up places and started calling around”, Helene explained. However, her criteria was clear: if a company didn’t provide a phone number or have a physical building, they were immediately crossed off the list. “I’m old school!” she laughed. “I’m not one for just dealing with a website. I was worried if they were insured.”
Before long the phone rang at Baltic Roofing and a friendly conversation was underway. On top of their prompt service, Helene was impressed to discover that Baltic had a nearby brick-and-mortar establishment and a whole fleet of trucks. And they were fully insured! Baltic had a solid presence in the industry and nearly 20 years of experience — just the “sense of security” she was looking for.
In addition to the roofing issues they faced, Bob and Helene informed Baltic’s roofing specialists about an extreme temperature disparity inside their home. Upstairs rooms would become unbearably hot, while the downstairs area remained chilly. And it’s been getting worse over the past few years, they explained.
Baltic took the time to understand their problems holistically, climbed up on the roof to conduct a thorough inspection, and confirmed their suspicions: the old roof had to go and new vents would be needed to meet modern codes.
Throughout the entire process, which progressed quicker than expected, the couple were kept informed and involved. Quality craftsmanship and exceeded their expectations. Brand new Onyx Black shingles are not only eye-catching, but also versatile.
What impressed Bob and Helene the most was when a member of the Baltic team came back a few days later to inspect the roof and ensure everything was perfect. They even went the extra mile and “helped my husband get the antenna back on the roof and fix the wires,” Helene said. As senior citizens, they were truly “grateful for his help.”
With their roofing concerns finally addressed, Bob and Helene now feel a sense of peace and contentment. The decision to choose a roofing company with a proven track record had paid off.
“I told a lot of my friends about you!” Helene beamed. “I felt at peace. You did a very good job.”
Let us put a smile on your face as we did for Helene and Bob. At Baltic Roofing we take pride in customer service that goes above and beyond. Contact us today and take the first step toward a safer, more comfortable home.
Excellent job and company. Wonderful workers did great work and cleanup too.
