In Orland Park, Cathy’s hail-damaged roof was on its last legs. A leak in the family room was a sure sign that something had to be done quickly.
Cathy explained, “When a storm came through, my brother and I both had damage to our roofs.” Cathy’s brother Joe in Homer Glen was the first in the family to trust Baltic Roofing with a complete roof replacement. His excellent experience led Cathy to call next.
“I didn’t know what was going on up there,” said Cathy. “My husband recently passed, so I was on my own.” Baltic Roofing “stepped up and took over everything, helping me through the process. That was so important to me.”
As most homeowners do, Cathy had many questions, which the Baltic team addressed quickly and clearly. “They went the extra mile and were patient with all my questions and changes,” she said.
Cathy’s roofing worries are now gone. New asphalt shingles in a subtle Desert Rose color are complemented by sleek Bronze Gutters with a lifetime no-pull, no-clog guarantee. An old skylight has been replaced, a new fan installed, and a broken rafter affecting her roof’s structural integrity has been fixed.
Cathy’s advice for other homeowners in similar shoes is simple: “Call Baltic and trust they’ll do a good job!”
“From the moment I met Darius at Baltic Roofing, he treated me like family. He guided me through every step necessary to understand my hail damage and insurance claim from the initial call to report the claim to its final resolution. His support made me feel that he was not just there to do a job but to make sure I was going to be happy in the long term. In fact, he said that he wanted to do such a good job, that I would never see him again. He guided me through the selection process and provided me with honest answers. When the work was performed, his crew treated my home, landscaping, etc. as if it was their own, and during the work they found existing problems which they reported to me immediately, then fixed them reasonably and expeditiously. At the end, the only evidence of them being there was a beautiful new roof with gutters and downspouts. If anyone asks me if I know who to call about any roofing related issues, my answer would be Darius at Baltic Roofing!”